You can cancel your registration
If you cancel your IELTS test more than five weeks before your test date, you’ll receive a refund minus an administration fee that is 25% of the test fee. For cancellation purpose you’ll need to submit a completed Request for Refund Form to the test centre.
Candidates who seek to cancel their registration within the five-week period prior to the test date will only receive a refund if they can prove that their ability to sit the test has been affected by illness or serious cause. Serious causes include:
- illness – e.g. hospital admission, serious injury or illness (does not include minor illness such as a mild cold)
- loss or bereavement – death of a close family member
- hardship/trauma – victim of crime, victim of a traffic accident
- military service.
In this case please complete a Request for Refund Form and attach the appropriate documentation and/or evidence. Acceptable documents may include a medical certificate from a qualified medical practitioner, a death certificate, or a police report. Statutory declarations and certificates signed by family members are not acceptable.
If your application is approved, the centre will refund the test fee minus 25%.
You can request a test day transfer
If you need to change the date of your test, you can request a test day transfer.
If you lodge your application more than five weeks before the original test, your test will be transferred free of charge. For test day transfer you’ll need to submit a completed Test Day Transfer Form to the test centre.
Candidates who seek to transfer their test date within the five-week period prior to the test date will only be transferred to a later date if they can prove that their ability to sit the test has been affected by illness or serious cause. Serious causes include:
- illness – e.g. hospital admission, serious injury or illness (does not include minor illness such as a mild cold)
- loss or bereavement – death of a close family member
- hardship/trauma – victim of crime, victim of a traffic accident
- military service.
In this case, please complete a Test Day Transfer Form and attach the appropriate documentation and/or evidence. Acceptable documents may include a medical certificate from a qualified medical practitioner, a death certificate, or a police report. Statutory declarations and certificates signed by family members are not acceptable.
If your application is approved, your registration will be transferred to a later date subject to availability of seats and with 25% surcharge (as an administrative fee).
You can learn more about cancellations and transfers here.