Transfers

You may request a transfer of my IELTS test booking at any time before taking the test by notifying the test centre. Transfers are subject to availability and the transfer rules set out below. You cannot transfer your test booking to another format, module, person or to a different test centre. 

The following transfer rules apply for IELTS:

15 or more days before Listening, Reading Writing Test Date Free Transfer is allowed.

Within 5 – 14 days of Listening, Reading Writing Test Date: Transfer allowed – an administrative fee up to 25% of test fee paid is charged

Within 4 days of Listening, Reading Writing Test Date: No Transfer allowed – any transfer during this period is treated as a cancellation

Please notify us by email at info@ielts.kg.

Cancellation

You can cancel my IELTS test booking at any time before taking the test by notifying the test centre. Refund policy and any other applicable charges depend upon when I cancel and whether exceptional circumstances apply. 

The following cancellation rules apply for IELTS:

15 or more days before Listening, Reading Writing Test Date: Cancellation is allowed – a refund of 75% of test fee paid can be claimed

Within 14 days of Listening, Reading Writing Test Date: Cancellation is allowed – Test fee is non-refundable

Please notify us by email at info@ielts.kg.

Exceptional circumstances and special consideration

If you are unable to attend your test or you are disadvantaged on the test day owing to illness, injury, or another exceptional event outside your control, then you may apply to the test centre for special consideration citing the exceptional circumstances. Exceptional circumstances include bereavement, civil unrest, or a domestic crisis. You can find more information on this process here.

Exceptional circumstances and special considerations will not result in an adjustment to band scores.

Under certain circumstances outside IELTS’ control, the test centre may need to cancel your test and transfer your booking to a future date. These circumstances include, but may not be limited to, extreme weather conditions, natural disaster, civil unrest, industrial action, global pandemic, or for reasons of force majeure. In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either a full refund, or a transfer to a future test date, subject to availability

If your test is cancelled or postponed due to other circumstances within the test centre’s control such as technical failure, venue or environmental factors, the test centre will provide you with as much notice as possible and give you the choice of a full refund or a transfer to a future test, subject to availability.

IELTS for UKVI: Cancellations and Transfers Policy for Test Takers

Note: This policy applies only to IELTS for UKVI testing, including IELTS Life Skills. Please consult the relevant policy document for non-UKVI IELTS tests.

1. Cancellations

You can cancel your IELTS test registration at any time before taking your test by notifying your Test Centre. Refund terms depend upon when you cancel and whether exceptional circumstances apply.

1. Time to test date

1.1 More than 14 days before the test:

If you cancel your IELTS test registration more than 14 days before the test you will receive a 75% refund of the total test fee.

1.2 Within 14 days but more than two days before the test:

If you cancel your IELTS test registration within 14 days but more than two days before the test you will receive a 50% refund of the total test fee.

1.3 Within two days of the test:

If you cancel your IELTS test registration within two days of the test you will receive a 25% refund of the total test fee.

1.4 On the test day or after the test:

If you cancel your IELTS test registration on the test day or after the test no refund will be provided.

2. Test taker exceptions

You may make a case for exceptional circumstances to your test centre before the test and up to five working days after the test date if you did not attend the test. Your test centre will respond to you within seven working days of receiving your case in writing. Your test centre will assess your case for exceptional circumstances.

All cases for exceptional circumstances and supporting evidence must be received by your test centre no later than five working days after the scheduled test date.

If your test centre approves your case, you will receive a full refund less an administration fee of no more than 25% of the test fee.

If your test centre does not approve your case, then the terms given in Section 1 will apply.

We define exceptional circumstances as:

• serious medical conditions which prevent you from attending or performing normally on test day; such conditions require supporting evidence of a medical certificate from a qualified medical practitioner
• evidence of bereavement, trauma or other forms of significant hardship
• military service.

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and Cambridg e Assessment Eng lish

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3. Test centre exceptions

Under certain circumstances outside test centre control, we may have to cancel your test. These circumstances include, and are not limited to, extreme weather conditions, natural disaster, civil unrest and industrial action.

In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either:

• a full refund, or
• a transfer to a future test date convenient to you.

In cases where your test centre cancels a test under circumstances within its control then in addition to a full refund or transfer to another test date, you may be eligible to apply for compensation for expenses incurred. Your eligibility will be assessed as a reasonable claim or not by the test centre and any compensation will be awarded depending on the following conditions:

• The test centre will assess whether the decision to cancel is within or outside its control.
• Any compensation awarded will be limited to travel and accommodation expenses only and which are:

o directly incurred as a result of planning your attendance on test day

o evidenced by payment receipt(s)

o evidenced that cancelled travel and/or accommodation charges are non-recoverable from vendor

o benchmarked against lowest reasonable market rates for the expenses in question (this will be carried out by the test centre).

• If you travel further than the closest test venue to your normal place of residence, then the test centre will not find your claim reasonable.

1. Transfers

4.1 More than 14 days before the test:

You may change your test date at any time more than 14 days before the test.

You must select a test date, where available, within the next three months from your original test date. If your preferred test date is more than three months after your original test date then your transfer will be treated as a cancellation.

You can only transfer the same booking once.

Your test centre may charge an administration fee of up to 25% of the total test fee.

4.2 Within 14 days before the test:

Any transfer requests within 14 days of the test will be treated as a cancellation. Please refer to Section A (Cancellations) of this policy document.